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Sierra Del Oro Self Storage

3915 Green River Road
Corona, CA
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(951) 734-7100
Certified, registered. Our specialties include award winning facility of the year , business center, climate controlled, individual space alarms, penske, post office rates & service, small & large boxes, special packing kits and your complete moving center. We accept american express, discover, mastercard and visa for payment. Our preferred brands include domestic, express, international, penske and penske truck rentals. We can assist you with (copy, fax, wifi & conference room) , 10x10, 10x15, 10x20, 10x30, 24 hour digital surveillance, 24-hour access avail., 24-hour digital surveillance, 5x10, boxes & moving supplies, bubble wrap, business center, certified mail, climate controlled, contract unit, corrugated boxes, domestic, domestic international, express mail, extended access hours available , fiber boxes, if we don't have it, we'll get it , individual space alarms, insured mail, mail services & more, next day, priority mail, self storage, sierra deloro storage centers, state-of-the-art facility, storage facility of the year!, truck leasing, truck rentals, truck rentals 15 ft. truck, unite, united states postal service, vault storage, vault storage finger print access , we sell boxes & moving supplies , we sell boxes!, wine storage, wines and your complete moving center. For your peace of mind, united states post office contract unit, your complete moving centers. Open for business 24 hour digital surveillance.


5 out of 5 stars
By Robert from Yorba Linda, CA
Posted May 29, 2014

I went to this facility after making a successful reservation was Square We received a friendly greeting and were taken on a tour of the facility. I made a reservation for a 10 x 10 unit with the following features indoor, first floor, and according their advertising listed as climate controlled facilities. During the tour, I was told the trucks not working due to a tire issue will be out for several months. The truck usage is one trip only. Initially, that seemed okay since I will not be moving through three weeks. We were then brought up to a non-climate controlled hallway littered with rat traps and they presented me with a small triangle shaped room with a low ceiling. It has been a while since I attended high school and learned about geometry; however a 10 x 10 space is square shaped right? After taking all this in, I asked the girl, did she show me such a small space and I was told it is about 10 x 10. As my friend and I both looked at it and you could barely fit two couches and it was "end space". I then asked her why were on second floor when my reservation was for first floor. I was then told that it is Square foot's error and that is why we had a problem. I reiterated to the young sales professional that if the information is wrong why do they use that service? I then asked about climate control and why I was not in the climate control building and I was told that was not listed as one of the features in my reservation. I then pointed to my reservation and showed her where it listed as first floor and then asked why am I on second floor to which she replied that that was square foot's error, not theirs. (Although it was listed on my reservation) I asked to see her paperwork which is should be identical to mine and she refused to share with me. Realizing that the space I reserved online was not even close to what I was being shown, I then asked, "This seems like a bait and switch and asked her if this is a bait and switch"? No answer. I was so taken back by the sheer lack of customer service or follow through on the reservation details we soon left the property. If you are going to choose this facility, I would highly recommend getting everything in writing. But since they were so many details missed or changed, and not for the betterment of the customer, I decided to go elsewhere for my business and will never return. I share this so that you can take that into consideration when choosing your storage facility and I would not recommend this facility as they try to squeeze you into smaller sizes I supposed to maximize the profitability. ==================================================­======================= I had several reservations and I went to another company's facility and they had a price change since I made the reservation. The manager there was friendly and stated they would honor that price and walked me through the details of my reservation. We went and looked at several units at this new location and I found the perfect spot, climate controlled and I booked immediately. The staff was friendly; they followed through on my reservation. It was cleaner and less expensive but their occupancy was almost full. I know why.....They made no excuses and gave me a 10 x 10 space with climate controlled alarmed unit , which is a square for those who work at StorQuest Self Storage - Corona not a triangle. Choose wisely....I am glad I had a few choices and did not book at Storquest in Corona.

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